In-Store Pickup Process and Policy

Here’s How It Works:

• After entering your shipping address during checkout, choose Free In-Store Pickup. 
• Complete your online purchase.
• When your order is ready, you’ll receive a “Ready for Pickup” email (this is different from the order confirmation email).

• To pick up your purchase, please bring to the store:
  • The order number
  • A government-approved ID that matches with the credit card used for the purchase
  • Credit card used with your purchase
  • And matching email address or phone number on the order

Backorder, Out-of-Stock Items, and Delays

We are committed to excellent customer service, so we make every effort to have your order ready as soon as possible. However, purchases of backorder and out-of-stock items may have an additional wait time. 

We will contact you right away by email or phone if there will be any delays in your order.

Return and Exchange Policy for In-Store Pickups from Online Purchases

At this time, we cannot accept returns or exchanges within the store for any purchases. 

Failure To Pick Up Orders

Please pick up your order within 7 days of your order pick up email otherwise your purchase will be returned minus a 20% restocking fee for the complete order.